8-Bit Hits, LLC Return & Refund Policy

Thank you for shopping with 8-Bit Hits, LLC! We strive to provide top-quality trading cards and collectibles to all of our customers. Since collectibles can vary in condition and value, we ask that you carefully review our return and refund policy to ensure a smooth and hassle-free shopping experience.

1. Return Policy Overview

Due to the nature of collectible items, all sales are final. We do not accept returns or issue refunds unless an item arrives damaged. We encourage you to review item descriptions and photos carefully before purchasing. If you have any concerns about an item, feel free to reach out before placing your order.

2. Damaged Items – How to Proceed

We understand how frustrating it can be to receive a damaged item. If this happens, we are happy to assist with a refund or exchange, depending on availability. Here’s what to do:

Step 1: Inspect Your Order Immediately
Check your order as soon as it arrives. If you notice damage, take clear photos of the affected item(s) and the packaging.

Step 2: Contact Us Within 7 Days
Reach out to us at support@8bithits.com within 7 days of receiving your order. Please include your order number, photos of the damage, and a brief description of the issue.

Step 3: Resolution Process
Once we review your claim, we will determine the best solution. If approved, we may issue a refund to your original payment method or provide a replacement, depending on item availability. In some cases, we may request the damaged item to be returned before finalizing the resolution.

3. Items That Are Not Eligible for Return or Refund

We are unable to offer refunds or returns for:

• Items that arrive in the condition described at the time of purchase.

• Opened, altered, or used items.

• Discounted, sale, or promotional items (unless they arrive damaged).

• Return requests made after the 7-day reporting period.

4. Incorrect Address & Undelivered Packages

We are not responsible for incorrect shipping addresses provided at checkout. If an order is returned due to an incorrect address or failed delivery attempt, we cannot issue a refund. Please ensure your shipping information is correct before finalizing your purchase.

5. Shipping Costs & Returns

For damaged item returns, 8-Bit Hits, LLC will cover return shipping costs. If an item is returned without meeting eligibility criteria, the customer is responsible for any return shipping fees.

6. Special Considerations

We value customer satisfaction and understand that unique situations may arise. If you believe your case warrants special consideration, please reach out to support@8bithits.com with details, and we will review it on a case-by-case basis. However, our primary policy remains that all sales are final unless an item is damaged.

7. Contact Us

Need assistance? Our support team is happy to help with any questions regarding your order.

Email: support@8bithits.com
We are committed to resolving any issues efficiently and professionally.

8. Policy Enforcement

8-Bit Hits, LLC reserves the right to refuse returns or refunds in cases of policy abuse, fraudulent claims, or failure to follow the outlined process. Every return request is subject to review, and we will make determinations based on the provided information.

By making a purchase with 8-Bit Hits, LLC, you acknowledge and agree to these terms. Thank you for your support!